Understand what to celebrate and what to improve.
Smart Feedback enables you to monitor, understand and impact customer happiness. We help you manage the customer experience delivered by a brand to its consumers or a city to its citizens
Smart Feedback brings internet of things (IOT) enabled data, as well as digital data, to collect last mile and distributed user feedback from all points of interaction. Our GIS enabled interface allows you to monitor sentiments by location, create alerts and escalations based on automated data-driven rules, and link feedback metrics to marketing and awareness generation, customer relationship management and operations management.