Happiness builds customer conversion,
engagement, loyalty & advocacy

Improve happiness
Manage customer experience and loyalty

It is easier and less expensive to retain a loyal customer, than convert a new one. Measure Net Promoter Score (NPS) and Customer Satisfaction (CSAT) of your customers.

Understand loyalty and its drivers and map loyal consumers to sharpen marketing, create targeted promotional offers, seek referrals and increase the pool of loyal customers. Understanding the drivers of satisfaction is critical to understand what to change and why.

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Monitor. Understand. Improve. Impact

Smart Feedback can be used to measure NPS and CSAT by category, product, service, region, time, and staff to granularly understand the drivers for happiness and loyalty.

Optimize targeted offers for promoters, nudge for passives, and targeted messages of improvement for detractors.