Citizen experience marks the
livability index of a city

Improve quality of life of citizens
Monitor every element of interaction

Citizen experience happens at every point where the citizen interacts with the city and its services – at public places, public facilities, parks and monuments, government offices and websites, hospitals, schools, shops, transport hubs, metro and bus stations, public transport vehicles, and more.

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Monitor. Understand. Improve. Impact.

Agile and responsive cities seek feedback, understand gaps between intent and experience.

Smart Feedback allows cities to monitor quality of service delivery for multiple functions. Whether it is a train station, educational or healthcare institution, understanding the quality of facilities, maintenance, customer service, attendance and punctuality, safety and security and other parameters allows a city to be aware, proactive and responsive towards its citizens.