Citizen experience marks the
livability index of a city

Improve quality of life of citizens
Monitor every element of interaction

Citizen experience happens at every point where the citizen interacts with the city and its services – at public places, public facilities, parks and monuments, government offices and websites, hospitals, schools, shops, transport hubs, metro and bus stations, public transport vehicles, and more.


Monitor. Understand. Improve. Impact.

Agile and responsive cities seek feedback, understand gaps between intent and experience.

Smart Feedback allows cities to monitor quality of service delivery for multiple functions. Whether it is a train station, educational or healthcare institution, understanding the quality of facilities, maintenance, customer service, attendance and punctuality, safety and security and other parameters allows a city to be aware, proactive and responsive towards its citizens.