Citizen centricity is an attitude
Leverage the power of citizen feedback to improve the quality of service delivery.
Government and public sector institutions aim to improve equity, quality, efficiency, and responsiveness of public service delivery. Building public infrastructure and amenities is not enough. Monitoring last mile public service delivery is always a challenge.
Technology is a game-changer in capturing the voice of citizens. Feedback allows cities to understand the quality and care of public service delivery. IOT, ICT, and digital data streams can enable governance monitoring.
Smart Feedback can be deployed in any citizen facing facility – citizen service centers, government offices, parks and monuments, public spaces and markets, public hospitals and clinics, and education institutions. It can help monitor the quality of care, service, timeliness, and much more. Performance measurement brings transparency into city processes, and thus, improves quality of public service delivery.