Leverage IOT and emerging tech for
Customer Experience Management

Monitor dynamic, real time and location based customer happiness

Customer delight – or pain – is experienced
at every interaction

Businesses need to understand consumer happiness in real time.

Tapping into opinions on social media streams is not enough. Choices are made and perceptions created at physical points of interaction – where sales or service is delivered. Gaps between expectation and delivery create missed opportunities. IOT enabled real-time data streams complete the understanding of customer experience across all touch points.

Smart Feedback allows businesses to build custom surveys, analyze feedback, assess contextual performance, rate service levels and staff performance, create escalations for action, and thus, improve consumer happiness.

Listen to customersMonitor smart feedback to manage customer experience

  • Track KPIs important to your business to understand drivers of conversion and loyalty
  • Measure parameters such as inventory, product selection, quality, infrastructure, service, ambience, sanitation, care, queues, timeliness
  • Track by location, time, shift

Enable & empower staffLeverage smart feedback to manage service levels

  • Track metrics by location, by time
  • Create alerts and escalations from staff to management
  • Download daily, weekly, monthly reports
  • Get suggestions and employee appreciation

Multiple applications across industries

Consumer Experience

Retail & Malls

Brands & FMCG

Healthcare & Hospitals

Facilities Management

Real Estate / Hotels

Restaurants & Cafes

Dealerships Workshops

Banks Offices

Bus, Train, Metro

Airports

Stations & Bus Stops