Insights can uncover points of pain or delight – moment by moment
Smart Feedback provides analytics, prediction, visualization, and reporting to capture performance trends by time, day, date, week, month, category, metric and other parameters.
Understand customer satisfaction at comprehensive and granular levels.
Real Time Monitoring Through Cloud Dashboard
Customer experience happens in the moment.
Operational excellence requires cities and businesses to track performance in the real time, raise alerts, and manage complex multi-location, multi-channel portfolios. Single national cloud dashboard, with tiered data architecture and access allows management at every level.
Daily, Weekly, Monthly Reports
Different KPIs lead to overall customer experience.
Capturing daily, weekly, monthly reports allows businesses and cities to capture trends by region, city, season, day of week, time of day, shift and other factors. Understanding variations in performance enables you to understand drivers of high performance and the points of challenge and improve engagement, and decrease inefficiencies.
NPS, CSAT, & Key Performance Indicators
Customer sentiment varies in real time.
Transform feedback data into loyalty and satisfaction metrics.
Data visualization, rule based transformations and analytics allows you to report performance against KPIs. Managers and leaders can visualize business flow, performance and challenges instantly through the dashboard.
"Create a dashboard customized to your key performance indicators"
Real time data capture Regular data transmission Local storage as backup
Time segmentation By hour, day, week, month By shift, season
Geographic segmentation National, State, City, Location levels
Data export PDF and Excel formats Easy for further analysis
API Integration Into your custom dashboard
Top Lists Best and Worst Locations By Geography, by level
Feedback as a Service.
Easy to Configure. Easy to Start
Feedback as a Service
Innovative cloud based offering allows you to start monitoring feedback on the go, without the hassles of custom product development and hosting
Innovative business model with annual contracts for one, two, or three years, end to end hardware and software solution, data management, and support